ESL Advanced II
Industrial Engineering (Quality Specialty)

Professional and Work Experience

– Quality Insurance Supervisor & Customer Service (November 2015 – December 2016)

– Quality Intern (January 2015 – August 2015)

– Customer Service (March 2013 – October 2014)

• In charge of process insurance through maintenance programs of gauges & poka-yokes.
• Coordination of product audits.
• APQP development for new product launches.
• Coordinate the review of defective material or suspicious.
• Analysis and investigation of defects customer using methodology 8D’s.
• Monitor the implementation of countermeasures by an instruction.
• Coordination of multidisciplinary team of investigation methodology 8D’s.
• Coordinate engineering changes received from engineering design.
• BEAMS management system for engineering changes.
• Responsible for receiving direct information engineering design and pass through the multidisciplinary team weekly meetings.
• Drawing interpretation.
• Developing projects such as:
• Measurement of external and internal defects.
• Data collection and analysis for RCCAs.
• Measurable: External Quality Customer and Quality Indicators.
• RCCAs and Shake guide.
• Quality escapes to external and internal customer (DPAs & DPus).
• Process improvements.
• Procedure for RCCAs.
• Daily Reports.
• Reduce basic operations of inspection.
• Daily Reports.
• Personalized attention to customer.
• Security Insurance.
• Support in inventories.
• Processing and document control.

Languages and Skills
• Fluid Spanish (Native).
• English: 95% written/spoken.
• System: Microsoft Office, SAP, BEAMS, Minitab.
• Attributes: Analytical problem solving, teamwork, work under pressured focused on obtaining results, sense of urgency, possess communication, responsible, positive attitude skills, ability to de-escalated stressful situations and maintain positive, proactive.

Instituto Tecnológico de Chihuahua, México (January 2010 – August 2015)

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